Concord Family Dentistry

I had my teeth cleaned. The technician was so careful as she worked on my teeth and also respectful of my decisions through the process. She did not seem distracted on anything else and worked on my teeth as if they were her sole focus. She seemed to take pride in her work. I left feeling much better than I had when I arrived.

From the moment I walked in, the entire staff was welcoming, friendly, and professional. The dental hygienist was gentle yet thorough during the cleaning, ensuring that I was comfortable throughout the entire process.

I've been coming here with my kids for the past few years. The dentist is great, and we've always been happy with the care. However, scheduling has been very frustrating. Between my children and me, we've had appointments canceled or rescheduled about six times. As a working professional, it's really difficult. The quality of care is excellent, but the scheduling and reliability need significant improvement.

So… I was there for my appointment on time and within 15 minutes I was seen. They had me update my medical status to determine if there was anything about which they needed to be aware. The dental hygienist asked me if I had any current oral concerns. I didn’t. I was there for a checkup and cleaning. The dental hygienist was thorough, professional, knowledgeable, and amicable. I was told about a couple minor issues; she noted them and would, at this point, monitor. The dental hygienist told me how to try to address the oral issues and suggested I follow up in three month’s time with another appointment. Which I plan to do. She made the appointment at my convenience. To me, it was a very positive dental visit. I will have an oral review with the dentist next time.

Absolutely HORRIFIC customer service. I will NEVER go here again! The office staff is unbelievably rude I have never experienced anything like this before. Before our appointment we contacted our insurance who went over all of our information in detail. As we were leaving my sons appointment the "manager" advised us of a bill for over $150. We advised that our insurance agent had given us different information and that we would like to verify this information and to please bill us. This "manager" became extremely disgusted and angry and told us to "do that on our own time" and then proceeded to speak in a slow voice as if my husband and I couldn't understand her. Saying "This...is...a..copay..." "This..is not..how..it..works..." and repeating that we couldn't leave 'her' office until we paid. After multiple attempts on my behalf to diffuse the situation, call the insurance, etc the "manager" stated that we had to pay or we could not leave. I have never been so uncomfortable from a "professional" and embarrassed in my life, and all of this took place in front of my child. We paid the bill and left. Suffice it to say we will never be using this provider again.

Wonderful experience! Had my first visit there yesterday since switching from my old dentist and had to bring my 9-month old daughter. When she got fussy during my cleaning, office staff helped entertain her and everyone was so patient and understanding! Someone was even willing to stay outside the room with her while I got my X-rays done. Highly recommend this office to anyone looking for a new dentist. They are a breath of fresh air! -Abbey Dube

Honestly, was not the best experience getting my teeth cleaned or flossed. The dental hygienist was so rough actually hurt my teeth as she was flossing. Ripping the floss out of in between my teeth. As she was cleaning my teeth I felt like she was in a rush. As she was cleaning my teeth she pushed down on the brush. Overall she was very rough not gentle. I will be requesting a different hygienist when I go for my next cleaning. The staff at the front desk were very professional and helpful