Thomas Family Dentistry

I can't recommend this place enough. My mom had an emergency come up with her tooth 6 hours before taking an international flight and the team (Dr. Thomas and Shanequa) went above and beyond to fix the issue with grace and ease. My mom was so happy. Without them, the whole trip could have been ruined. Thank you so so much!

My first visit today Thomas Family dentistry was outstanding. From cleanliness, to customer service, to dental care- it was the best. The techs were knowledgeable, secretarial and financing points were friendly, knowledgeable and extremely helpful and the attending dentist was top notch. I couldnt be happier with my experience.

⚠️ WARNING — RUN AWAY FROM THIS PLACE! SAVE YOUR MONEY! MISLEAD, MISTREATED, RUDE! Service denied, still overly charged ⚠️ Extremely disappointing experience. Based on my experience, I would not recommend this clinic. First, I was told that the visit would be covered by my insurance, but I later ended up being charged about $200 despite not even receiving the cleaning I came in for. The receptionist I dealt with was extremely rude to me, both in person and over the phone. I specifically came for a routine dental cleaning. They took X-rays, and the hygienist repeatedly suggested that I have my wisdom teeth removed. When I asked whether there was actually a problem with my wisdom teeth, I was told no—the reason given was simply that they were difficult to clean. I also told them that I have a history of periodontal issues and that this is exactly why I stay proactive and get cleanings every 4–5 months. Instead of providing the cleaning, I was told to see a periodontist. What frustrated me most was that I was not given a clear explanation of what they supposedly saw on my X-rays or what specific findings justified refusing the cleaning. Then came the bill: approximately $200 for services including a comprehensive oral evaluation, full-mouth images, and an oral cancer screening. I came in asking for a cleaning. I do not recall being clearly asked beforehand whether I wanted some of these additional services or being properly informed about what they would cost. The most frustrating part? I subsequently went to another dental clinic and received the cleaning I needed, along with X-rays, for only $99 without using my insurance. Please be very careful before agreeing to services here. Ask in writing what they are doing, why it is necessary, what your insurance covers, and exactly what you will owe. ⚠️ My experience left me feeling misled, poorly treated, and significantly overcharged. I will never return.

I probably shouldn’t do this bc I’m stuck with them as a dentist… I think. Their picture is awful cute but man do they lack interpersonal skills… especially the girls at the front desk. I was there once for 3 1/2 hours bc the man after me signed the paper. I did not bc they had already greeted me and knew I was there for a procedure. He was taken in first. I was beyond anxious as they ripped through my mouth not even considering that I have an autoimmune disorder which they were exacerbating. I came from a very gentle, personable, caring office (Dr Barnett) so I wasn’t used to the unfriendly staff. Barnett doesn’t take my insurance. I had to get fitted for a partial and instead of putting putty in my mouth they had to take pics of every nook and cranny of my mouth. The machine wasn’t working properly and it was hell. They still didn’t care that they were making my whole mouth a huge blister. Wait… massage chairs? Since when?

I think Dr. Thomas is an excellent technician. She did a great job getting me numb and preparing my teeth for crowns. Unfortunately, I was not impressed with Dr. Thomas's bedside manner or with the main dental assistant who worked with Dr. Thomas. Dr. Thomas did not connect with me on a personal level, she did not explain to me what she was going to do before she did it, and she didnt ask me how I was doing throughout the time she was working on me (I was in the chair for an hour and thirty minutes). I have never been to a dentist who didnt do these things, so I was pretty surprised. The dental assistant seemed to care even less about how I was doing. When I asked her for a mouth prop near the end of my time in the chair , she told me "no." She said curtly that she was almost done with what she needed to do, and it was easier for her to do her job if I didnt have the prop in my mouth. A bright spot of the office is the ladies out front . They are lovely, knowlegable, and excellent communicators. They knew to apologize for the 50 minute wait instead of pretending like it was normal. I appreciate their excellent customer care. They are an asset to the practice!

Thomas family dentistry was the most caring and worry free experience. Everyone was very polite and loving. I went in totally humiliated because of the condition of my teeth, but they calmed my anxiety and made me feel so at ease. They were very honest and reassuring concerning the outcome of my procedures. I would highly recommend Thomas Family Dentistry too any one. I want to thank everyone there for their support and kindness ❤️

Always the best experience one can hope to have at the dentist office at Thomas Family Dentistry. Came in for a teeth cleaning/checkup. They found a cavity - and were able to squeeze me into the schedule and get it filled on the spot. Additionally, I'm disabled and they always go out of their way to assist me to and from my vehicle. Above and beyond and great dental care. I've been recommending Dr. Thomas for YEARS. Five stars!

Had a cracked tooth with main part still solid in place, the other piece was loose but lodged in the gum. The loose piece is what I wanted removed leaving the main part intact. Thomas Dentist provided a short notice appointment, and Dr.Thomas did the procedure with an excellent outcome.

The dental assistant was extremely friendly and nice.But when the dentist came over to look at my tooth to put my crown back on, she was very short and rude.I had questions at the end and she basically just brushed them off.She was not friendly at all.I was in shock when I left. This wasn't my first time there so I could not believe how rude I was treated, especially when having questions.

I had to switch dental offices due to an insurance change. I was so impressed from the time I made the appointment and everyone I encountered along the way. Dr. Thomas is very knowledgeable and found many items needing addressed that my prior dentist never spoke of. So grateful!

Fantastic job from the second I walked in the door. Very friendly, and very professional,down to earth and knowledgeable from step one.. it was actually my birthday and as a jokingly 70 year-old ,they asked me my age and I told them 40 and yes we all laughed… It's like I've known these people for 30 years… definitely five stars