Gentle Care Dentistry

I have the worst anxiety when it comes to dental offices. The staff are great here. From the front desk to the hygienist, to the assistant, the dentist and checkout, all staff were very friendly and knowledgeable. Everything was explained to me in detail and we were able to come up with a plan that works specifically for me. The office was calm, clean and the scented hot towels offered after care were my favorite. I left with less anxiety and excited that there was a plan for future care. I would definitely recommend this office!

Gentle Dentistry in Las Cruces, NM, truly deserves every one of these five stars! From the moment I walked in, they made me feel comfortable, cared for, and completely at ease. They took their time, never made me feel rushed, and went above and beyond to make sure I was comfortable throughout the entire experience. You can tell they genuinely care about their patients and take pride in the care they provide. The entire experience was top-tier, from start to finish. It’s not often you find a dental office that combines professionalism, compassion, and such outstanding service. If you’re looking for a dentist who makes you feel like a person and not just another patient, I highly recommend Gentle Dentistry. They truly exceeded my expectations!

All of the staff I encountered were super friendly and professional. I was a new patient, and went in for an extraction. Even with xrays and an exam the entire process was about an hour. They are extremely affordable and fair priced with excellent attitudes. I cannot recommend them enough.

My wife's visit was a good experience. She thought she needed some teeth removed but they said the teeth are good. She just needed some fillings. The procedure was painless. Everyone was very friendly and helpful. We don't have dental insurance but the cost was reasonable. We highly recommend Gentle Care Dentistry.

Had been with Gentle care for over 10 years, hadnt seen them for two years, and was able to return today. Staff was very friendly, cheerful and professional as always. They fitted me into their busy schedule immediately. Dr Drew Marketto patiently assessed my situation and addressed my concerns. Very pleased with an excellent outcome!!

I highly recommend Gentle Care Dentistry! The staff is so welcoming, patient and understanding to every single one of their patients. The environment is so calming that it puts your mind and body immediately at ease. Everyone here has only one person in mind, and that is the patient. Thank you, Gentle Care Dentistry!

My first visit and I felt like royalty. The care I received was really good compared to the service I received at any dental place. I've been traumatized from the previous dental place and so grateful for making the right decision to be at Gentle Care Dentistry. Thank you to hygienist Hailey and Dr Ramirez for your great care and understanding. Blessings to all staff. 👍👍

I have been with Gentle Care Dentistry for many years and have zero complaints. IIf anyrhing, I've only experienced appointment reminder and check-in and check-out process improvements. The facility is immaculately clean. The tools and equipment for imaging, and teeth cleaning is state of the art. And most importantly, the Doctors, hygienist, assistants, office staff, management, and housekeeping ( immaculately clean), staff seem to work like a well maintained system. I began with Dr. Milovek, who is mostly retired now, and have continued received care from Dr.Thomas, and both Markettos. The care an expertise at Gente Care Dentristy has not faltered and continues to exude excellence! By the way, I love my long time Dental Hygienist Carina. She's top notch.

I had a wonderful experience at Gentle Care Dentistry\! From the moment I walked in, the staff was welcoming, friendly, and professional\. The office was clean, comfortable, and made me feel at ease. You can tell they genuinely care about their patients and provide high-quality care with compassion. I highly recommend Gentle Care Dentistry to anyone looking for a dental office with an amazing team, excellent service, and a caring atmosphere. I’m so glad I found them and look forward to my future visits!

Great Dentistry! Both my husband and I go for our cleanings, we love the customer service and professionalism to their service. Staff is always smiling and kind. So far all the Dentist that have treated us have the best interest for our dental health. Highly recommend!

I am very impressed with the friendly, respectful and professional communication at Gentle Care Dentistry in Las Cruces New Mexico. Veronica was exceptional, giving me a full tour of the facility, and explaining some of the high technology equipment and systems. Dr. Ramirez was very polite and respectful of my dental problems and of my time. Explaining the “why” of the recommendations for this immediate concern, as well as the recommendations for future dental wellness plans. I confidently award them the full 5 stars, because they earned it! It’s a saying, “sometimes my work is like pulling teeth!” Nah, that is an exaggeration! My work, is a BREEZE in comparison. Dr. Ramirez lives up to the name, Gentle Care. It was a tough one, but her methods were as “gentle as could be expected pulling a stubborn molar, and continuously checking with me regarding pain level and management. I used frozen water bottles in socks to ice my jawbone, and this morning, feeling pretty good!

I’ve always had a great experience here. Everyone is so kind and welcoming. Brandi is my hygienist and she is the best. She’s always gentle, takes her time, and explains everything in a way that actually makes sense. I’ve seen a few of the doctors and they’ve all been great. Most recently I saw Dr. Drew and really appreciated how kind and thoughtful he was. Definitely recommend this office if you want people who genuinely care.

Update: I received a phone call from Dr.Marketto today regarding my concerns, and I am updating my review. Within minutes of posting, there was follow-up. He listened, acknowledged how I felt, and addressed the issue right away. The call was brief but effective, and the situation was resolved immediately. Because he took the time to listen and put a plan into action. Thank you Dr.Marketto! After today’s experience, I’m leaving a three-star review based on the front desk interaction. The customer service this morning was very disappointing. Our school had a delayed start, which was communicated to parents after business hours. Despite that, I was told I should have called the office the day before, which simply wasn’t possible. I was then told I would be charged a no-show fee for something completely out of my control. To make matters worse, the staff member referenced a prior “no-show” without taking the time to understand the situation. I have never been a no-show. On that occasion, I was hospitalized the night before, still called to notify the office, and even agreed to pay the fee because I felt it was my responsibility. There was no empathy, no willingness to listen, and no attempt to problem-solve, just an immediate dismissal and mention of fees. As a parent of two children who cannot be left unattended and must be at school, this situation was stressful and frustrating. Thankfully, I was eventually able to find help and get rescheduled, but it shouldn’t have taken that much effort. I truly love the dentists and the technicians, they are wonderful. It’s disappointing that the front office experience does not match the quality of care provided by the clinical staff. Listening and understanding would go a long way.