League City Smiles Dentistry

I have recently changed to a different dentist office for myself and my kids who are moving from the pediatric side. I've had work done here on several occasions only to find out I was absolutely getting financially taken advantage of and Im not willing to let them mess us out of thousands more. Dental costs are already expensive and the constant change in cost is shady. Guess thats on me for trusting a place with a sign on the front desk offering to include you in a raffle in exchange for a good review though.

Actively looking to establish care elsewhere. I gave Dr. Silva the benefit of the doubt during my last visit in February and told myself I maybe deserved her abrasive and curt demeanor for not seeing a dentist in 5+ years. When I couldn’t pay 4K for the root canal I needed, I opted to pay the $800+ for a deep cleaning and hope I had more time. I came back yesterday with tooth pain (to be expected) and received a proper scolding from her, down to reminding me “If you had done this when you came last, it wouldn’t require the amount of work and number of specialists it does now” and “No amount of antibiotics will help you and just so you know, your pain will continue to deteriorate until you can’t sleep, eat, or function.” when I was deliberately there to seek care. She is condescending and clearly insensitive of the financial burden that dental care can have on someone, otherwise she may have understood why I delayed care a bit. I also did not care for the fact that my cleanings, though I understand I’m in perio maintenance, constantly have added costs to them that apparently having sliding costs? The hygienist explained a $130 LED light I needed because my gums bled. When I hesitated, she suddenly told me I could pay $95 for it instead. I ended up declining but why is it quoted at $130 only to be abruptly changed to $95 when I say something? It feels like a cash grab. Not to mention, the kids side of this business “my kids dentist” filled a cavity twice for my son that kept falling out/breaking and told my other son not to be excited for a cap he was getting for a small cavity. The vibes just all around are not great and my family will be establishing care elsewhere after giving way too many chances to this place. Wish I had the experience many others seemed to have had.

Shoutout to my incredible dental team! Dr. Silva, San, Toni, and Kayla are amazing! I went in for a routine checkup, mentioned some tooth pain, and walked out with a new crown—all in one visit! They were so thorough, explaining everything, detailing costs, and answering all my questions. They even made sure I was comfortable, gave me a heads-up on the timing, and offered a cozy blanket. I can't praise them enough! Thank you! 🦷✨

I had such a wonderful experience, and I especially want to recognize San for her outstanding care. She was incredibly kind, welcoming, and professional from the moment I arrived. San made me feel comfortable throughout my visit, explained everything clearly, and was so gentle and attentive. Her warm personality and genuine care made the entire appointment a positive and stress-free experience. It’s clear that she truly cares about her patients and takes pride in what she does. Thank you, San, for your exceptional care and kindness—I truly appreciate it and highly recommend this office!

Amazing visit with Dr. Silva and her team (San & Diamond)! From checking in with Kayla at the front-desk, to X-rays, and to treatment I was more than comfortable. Dr. Silva is amazing in her profession, and she treats you with the upmost care while walking you through the whole procedure! Toni, the hygienist, took care of my cleaning and was also amazingly thorough and kind. If you’re anxious or scared of dentists, I would highly recommend this office to take care of your dental needs. 10/10 to the whole office!

The dental hygienist San took excellent care of me. Shes great at her job. I was not happy that I had to pay 1480 dollars and if you are anxious or have extreme dental anxiety you need to talk about this before scheduling your procedure as they will not give you it the day of your appointment unless you are scheduled with specific dentist.

I personally had a very good experience here. Everyone was polite, personable, and professional. Dr. Ward did a fantastic job on my crown. And his staff were so sweet and helpful, particularly San, Kayla, and the other lady up front (I forget her name, sorry). I wanna say she’s been there for a while because she seemed like the most experienced. Overall, I’d highly recommend going here and will continue to, myself.

The staff at League City Smiles is amazing. They have given me the best dental experience I have ever had. I first came to them as a new patient with an emergency. They were able to get me in and treated promptly. Everyone there including the front desk, office manager, and clinical team is so warm and welcoming. If you have any anxiety about going to the dentist then this is the place to go. They are compassionate, nonjudgmental, and they also do great work. Dr. Silva is the best dentist that I’ve ever been to. She has an amazingly calming bedside manner and made me feel better about my teeth. She was honest about treatment and I never felt like she was trying to upsell me on anything unnecessary. Her only goal is getting and keeping your teeth healthy, it never felt like a sales pitch that some offices put you through. She explains everything thoroughly and makes sure you understand why each intervention in your treatment plan is needed. They make it easy to get back on track with your dental health. Cost is always a factor at any dentist, even with insurance. I found their pricing to be about average with any other place in the area. The financial manager is so kind, and goes over every cost in detail so that you know exactly what you’re paying for. She makes sure that you understand everything that you are paying for in your treatment plan and also what your insurance is and is not paying for. They do also work with you on a timeline for treatment so that you don’t have to pay everything all at once, helping you prioritize immediate interventions needed and which ones can wait a few months. They also have 0% financing plans available, which some other places don’t. I was able to get 0% for 18 months and can pay for my treatment over time with low payments and no interest. This made it so that I could proceed with treatment immediately and not have to wait. I have switched the rest of my family to league city smiles and would recommend them to anyone.

I had an amazing experience with Dr. Ward, Essence, and Stephanie! I needed an emergency appointment to have a crown replaced, and the entire process was seamless from start to finish. My insurance was verified before my appointment, which made everything much less stressful. The doctor and staff were professional, friendly, and very informative. They took the time to explain everything and made sure I was comfortable throughout my visit. What I appreciated most was that I was only charged for the services I needed. There was no pressure to agree to additional treatments or procedures, which can be hard to find these days. I left feeling confident in the care I received and truly believe I've found my family's new dentist. Highly recommend!

My husband and I had a great experience here. They are fully staffed and Dr. Ward has an amazing team. Everyone is thorough and makes sure your are comfortable. Brianna offered me a blanket if I was cold and put on some relaxing music while I waited. We are proud to say we found our new dentist office. 💜

I have been coming to League City Smiles since 2017 and I have had nothing but good experiences. Rachel and Jing and always so friendly and take very good care of me! The office is always super tidy and I will continue coming here for as long as I live in the area!

I have given these people more chances than they deserve and I am officially done. Last yr I had another insurance that they never sent the claim to due to a “miscommunication” and I didn’t find out till I was about get sent to collections. Confused, and to avoid collection, I call them and get hit with all these bills for cleanings and X-rays performed ten mths prior which should have been covered but because their billing dept is lazy and incompetent they just decided to make me a self pay without any communication with me. Thankfully the office manager Erin was kind enough to eat the costs of almost everything since they were the ones at fault. Fast forward a yr later, I now have better insurance and we get the kids cleaning. I start seeing bills for panoramic X-ray that we didn’t even do that day on it along with charges for “discharge instructions”. I called them to remind them we didn’t do those panoramic X-rays even though they are trying to charge the insurance for them along with these other charges. They assured me I wasnt charged for these things but I realize I still have to keep an eye on their shady billing dept. We come back for another cleaning 6 mths later. Sure they are fast here but they obviously are not thorough because we find out at this next cleaning they all the sudden see a huge cavity on my 16 yr old Xray and refer her to the adult dentist next door which we then follow up with. She then lets us know we need to be referred out to get a freaking root canal. I knew something wasn’t right so I asked how a cavity that big was missed six mths ago? Just like I thought, the Xray’s from six mths prior of course conveniently “clipped” the tooth with the large cavity and the tech and the pediatric dentist didn’t think to redo it. So the cavity gets worse and what should have been a simple filling turns into a referral for a root canal. As a parent and a person in the medical field, im freaking pissed at this oversight. I find an endodontist that thankfully says he only needs to do a deep filling on her instead of a root canal. So we come back to get another smaller filling done and we have a balance of like $400. I set up a payment plan of $200 down and set up a couple of payments auto deducted from my card. Today I see a $25 convenience fee added to my bill. I call them and they said that’s standard for setting up auto pay. I then let them know the person who set everything up NEVER mentioned it was auto pay and they definitely didn’t mention that fee (again shady crap) and I said if she had mentioned that few, I would have just paid the full amount without any hidden fees. After numerous questionable issues on the billing side and the big slip ups on the other side as well, I’ve decided coming here is just not worth the headache anymore. I would not refer them to anyone. Are they kind? Yes. Are they competent and efficient? Absolutely not. Reading these other reviews, looks like I’m making the right decision.

I’m new to this Dentistry and my experiences have been amazing. Dr. Silva and her team (Coi and Tea) are outstanding and very patient with anxious new patients (like me). Dr. Silva walked me through every step in simple detail and answered all my questions. This entire team made my visits feel safe and comfortable. I highly recommend this place to anyone. Thank you Dr. Silva and everyone that took the time to deal with a patient like me who is not great with anything medical. Absolutely worth coming to this team.