Young Family Dental Orem

I would not recommend this office. I provided my daughter’s insurance information twice, but we were still quoted a price based on her old insurance. When I paid, I was told that was the final amount. At her permanent crown appointment, we were then told the quote had been based on outdated information. The repeated back-and-forth and poor communication made the experience frustrating. During treatment, the dentist dropped a tool into my daughter’s mouth, which was alarming. My most unprofessional interactions were with Jaz D, the clinical manager. When she first went over the billing with me, she laughed during the conversation, which felt dismissive while I was trying to understand the changes in charges. At checkout, she made a comment along the lines of, “you get a free crown, you get a free crown.” I found both interactions inappropriate and unprofessional. Regardless of who handles billing, I expected the clinical manager to communicate respectfully. Based on our experience, I would not return or recommend this office.

Very Disappointing Experience and Lack of Professionalism I brought my two foster daughters to this dental office, and unfortunately, our experience was extremely disappointing. We waited approximately two hours before being informed that one of my foster daughters could not receive her cleaning because the office was still waiting for authorization from her Medicaid insurance. This was frustrating, especially after such a lengthy wait. I made several attempts to follow up with the office regarding the insurance authorization, but I was repeatedly told that it had not been received. During this process, I also discovered that the office had mixed up my foster daughters’ names and phone numbers in their records. As a result, whenever I called regarding one girl, staff members would refer to the other girl because their information had been entered incorrectly. To make matters worse, the office charged one of my foster daughters for three allegedly missed appointments that we do not believe were ever scheduled. We contacted the office to explain the situation and request that the fees be waived, but they refused, stating that she had missed three appointments. Given the errors in their records and the confusion surrounding their information, I found this response especially concerning. We ultimately decided to seek dental care elsewhere. Throughout this experience, I felt that the communication, recordkeeping, and overall handling of the situation fell far below the standard of professionalism I would expect from a dental practice. I was also uncomfortable with how we felt we were treated during our visits. As a foster parent, I take my responsibility to advocate for my foster daughters’ health and well-being very seriously. I expect a dental office to communicate clearly, maintain accurate patient records, and treat every family with respect. When mistakes occur, I believe the office should take responsibility, investigate the concerns, and work toward a fair resolution rather than dismissing them. Unfortunately, this experience left us feeling frustrated and unheard. Based on our experience, I would not recommend this dental office to other families. I hope management takes these concerns seriously and makes improvements to its communication, recordkeeping, and customer service.

Dr. Stokes was absolutely amazing with my son! He had to have two teeth pulled, and Dr. Stokes was so kind, patient, and gentle with him throughout the whole process. As a parent, it means so much to see a dentist who knows how to make your child feel comfortable and cared for, especially during something that can be a little scary. He handled everything so well, and I couldn't have asked for a better experience for my son. We are so grateful for the excellent care he provided and would highly recommend Dr. Stokes to any parent looking for a wonderful dentist for their child!

Great staff. Dr. Lynn and Jared were great and I am excited for my new primary dentist office. They even checked up on me the next morning after my very intense surgery. Highly recommend this office.

Dr Gervasi is phenomenal. He went above and beyond. He made sure we knew our options to keep a tooth instead of other dentists always saying to pull it out. We appreciate knowing when it'd be best to do an implant. Options for young people matters. Long term success is key. Thank you for your competency, time, and service. What a combination. Btittanie made it happen last minute. What a great experience. This made Young Family Dental look GREAT to everyone who hears the story of a last minute appointment. Thank you. Again and again.

While the wait time was reasonable and the office staff pleasant, when the doctor came in to look at my son she didn’t say a word to me (the parent) or acknowledge me, and hardly said anything to my son. It was very impersonal and strange. My daughter was seen as well, and her cleaning was incomplete: the hygienist used a regular toothbrush to clean her teeth - I have never seen that done before and was extremely frustrated. We went in for a professional cleaning and they literally brushed her teeth with a standard toothbrush. We will not be returning to this practice.

I was so nervous to get dentures. I called quite a few places before I called young family dental. I finally chose them. Right from the first visit, they made me feel comfortable and at ease about getting dentures. The dentist and his whole staff have been nothing but wonderful. I am very confident that when this process is done I will be so happy with my new smile. Thank you so much young family dental!!

Came to dentist needing alot of work! I had some missing teeth where I wasn't able to smile for years! The staff took very good care of me, communicated well! Dr. GERVASI took very good care of me, also communicates very well with treatment plans! I like that Dr. Gervasi seems to care. I highly recommend him. Yasmin the assistant is very nice and calming! Give them a chance!

Dr. White is absolutely amazing! She is the best dentist I’ve ever been to. I wish I could give her 10 stars! She and her assistant Stacy were so helpful with my procedure this past week. I can’t thank her enough for her professionalism, for her skills and for the exceptional quality of care that was provided. I will definitely be back.